Generally it is 3-5% of the transaction amount.

However, some situations need to be calculated separately:

1. For example, for orders that are not taken by customers, customers take the orders directly without contacting any customer service, so how to calculate the commission for this part? Some stores do not count it into the customer service commission, and some stores take it in turns for each customer service for a period of time. I think it is more reasonable to divide it equally according to the number of customer service staff, which seems relatively fair and reasonable.

The commission for orders taken by customers is not much, but it is not little. However, for employees, they will have two completely different feelings about you. Taking this part of the commission in turns will be affected by the off-season and peak season. Therefore, it is more reasonable to share it equally.

2. Refer to the data feedback from the after-sales customer service. How much cost did the company spend on handling after-sales problems in the sales customer service orders of the month? If the cost caused by customer service factors exceeds a bottom line, then the customer service staff must bear the corresponding responsibility. This can prevent some sales and customer service staff from pursuing sales unilaterally, just selling products without considering the subsequent impact, and causing unnecessary losses to the company.

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