有很多代运营公司一个店长负责好几十家店,一个人的经历是有限的,就算实力再强,也难面面俱到。
说到底运营公司提供的是服务,最大的资本也是服务好与坏。
找靠谱的代运营公抄司需要一双慧眼,要会透过现象看其本质。代运营市场比较混乱,一不小心就掉进坑里。
国内电商市场在近 10 年内飞速发展,代运营作为其附属行业,从 12 年诞生开始,在16年后成为高峰进入期,经过近几年内部的优胜劣汰,很多小公司被行业清洗。但电商市场的发展依然推动着代运营企业的爆炸式增长,这是因为市场扩张和行业细分是不可违背的规律,电商发展衍生的电商服务是行业重要的组成部分,随着越来越多的商家开展线上业务,行业准入与运营业务的需求不减反增。值得高兴的是,在行业内部清洗的过程中,行业标准门槛也在不断被提高,商家对于代运营企业的要求也逐渐向全托式电子商务服务过渡:代运营帮助企业全程运营电子商务业务,包括店铺运营、电商渠道规划、建站、产品上架、营销、客服、IT、仓储、物流、财务结算等运营衍生业务。
作为传统企业与电商之间的桥梁,电商代运营服务企业不仅可以为传统企业解决人才问题,更能帮助传统企业快速建立网络营销渠道,树立企业在网上的品牌形象,降低运营风险和成本,满足企业初期对拓展电子商务战略的需求。
一个好的代运营平台大概可以从以下几个方面看出:
1、首先对产品品类足够了解,会给到品牌商专业的方案:在什么时候推什么产品;不同的平台用户匹配不同的产品;推出来的商品是新品、库存、还是网络专供,都有一套非常严密而专业的逻辑。不打价格战,维护品牌商的价格体系;强大的营销策划能力。这些都依靠时间经验的积累。
2、代运营与品牌商是互相选择的过程,一家好的代运营公司有重点发展项目,在某个品类有着丰富的经验,不会什么运营都接,会选择靠谱的品牌商,诚心发展电商渠道,且有比较强大的渠道控制能力。
3、有强大的渠道能力:在最短的时间内,在资源允许的情况下尽可能多的接入大的平台;前端有较强的销售和公关的能力,能迅速搞定大平台的关键接口人;能深入的了解平台侧的未来业务方向和重点,不断调整自己的方案与之匹配,坐顺风车。
4、IT能力、物流存储能力等。要真正实现一站式托管,发展自己的物流仓储,有强大的技术背景实现前后端业务衔接,打造更为便捷的店铺运营渠道,是行业发展的需求,也是目前代运营企业的业务方向。
5、学会区分是否是“忽悠”型公司,这点知主要看其业务人员和技术人员的比例就能比对出,如果一个公司70%都是业务员,这个公司基本是就是个“忽悠”型公司,这样的公司基本是是以一个报价非常低的手段,吸引客户签单。一定要分辨销售导向型公司。
6、学会查看案例:每个代运营公司基本是都会给你准备很多销量好的案例,作为他们牛X的有利证明。但是这些通通可以作假的。所以看过往的案例的同时,更要看一看他们现在实操的案例效果如何,还有他们跟你出具的具体方案是否符合你的需求。
最后,电商托管是很多中小型卖家比较好的一个选择,但是要深入考察,看看对方的规模,和运营坐下来聊聊他们的运营理念以及运营案例。
我是阿万,一个电商运营从业者,运营模式采用:一家店铺(项目经理+店长+运营+文案+美工+客服)多对一的服务,来扶持店铺增长。
欢迎交流。
以上意见,仅供参考,不供抬杠!
祝好!
There are many agent operation companies where one store manager is responsible for dozens of stores. One person's experience is limited. Even if he is strong, it is difficult to cover everything.
In the final analysis, the operation company provides services, and the biggest capital is also the quality of the service.
Finding a reliable agent operation company requires a pair of wise eyes, and you must be able to see through the phenomenon to its essence. The agent operation market is relatively chaotic, and you can fall into the pit if you are not careful.
The domestic e-commerce market has developed rapidly in the past 10 years. Agent operation, as its subsidiary industry, has been born since 2012 and has reached its peak entry period after 2016. After the internal survival of the fittest in recent years, many small companies have been cleaned up by the industry. However, the development of the e-commerce market still drives the explosive growth of agent operation companies. This is because market expansion and industry segmentation are laws that cannot be violated. E-commerce services derived from the development of e-commerce are an important part of the industry. As more and more merchants carry out online business, the demand for industry access and operation business has not decreased but increased. Fortunately, in the process of internal cleaning of the industry, the threshold of industry standards is constantly being raised, and the requirements of merchants for agency operation companies are gradually transitioning to full-service e-commerce services: agency operation helps enterprises operate e-commerce business throughout the process, including store operation, e-commerce channel planning, website construction, product listing, marketing, customer service, IT, warehousing, logistics, financial settlement and other operational derivative businesses.
As a bridge between traditional enterprises and e-commerce, e-commerce agency operation service companies can not only solve the talent problem for traditional enterprises, but also help traditional enterprises quickly establish online marketing channels, establish the brand image of enterprises on the Internet, reduce operating risks and costs, and meet the initial needs of enterprises to expand e-commerce strategies.
A good agency operation platform can be seen from the following aspects:
1. First of all, it has a sufficient understanding of product categories and will give brand owners professional solutions: what products to promote at what time; different platform users match different products; whether the products promoted are new products, inventory, or network exclusives, there is a very strict and professional logic. Do not engage in price wars, maintain the price system of brand owners; strong marketing planning capabilities. All of these rely on the accumulation of time and experience.
2. The process of mutual selection between the agent and the brand is that a good agent has key development projects and rich experience in a certain category. It will not accept all operations, but will choose reliable brands, sincerely develop e-commerce channels, and have relatively strong channel control capabilities.
3. Have strong channel capabilities: in the shortest time, access as many large platforms as possible when resources allow; have strong sales and public relations capabilities at the front end, and can quickly deal with the key interface people of the large platform; have an in-depth understanding of the future business direction and focus of the platform side, and constantly adjust their own plans to match it, and take a ride.
4. IT capabilities, logistics storage capabilities, etc. To truly realize one-stop hosting, develop your own logistics warehousing, have a strong technical background to achieve front-end and back-end business connection, and create a more convenient store operation channel is the demand for industry development and the current business direction of the agent.
5. Learn to distinguish whether it is a "scam" company. This can be mainly determined by the ratio of its sales staff to technical personnel. If 70% of a company are salesmen, this company is basically a "scam" company. Such a company basically uses a very low quotation to attract customers to sign orders. Be sure to distinguish sales-oriented companies.
6. Learn to check cases: Each agency operation company will basically prepare a lot of sales cases for you as a favorable proof of their awesomeness. But all of these can be faked. So while looking at past cases, you should also look at the results of their current practical cases, and whether the specific plans they provide to you meet your needs.
Finally, e-commerce hosting is a better choice for many small and medium-sized sellers, but you need to conduct in-depth investigations, look at the scale of the other party, and sit down with the operator to talk about their operating philosophy and operating cases.
I am Awan, an e-commerce operator. My operation model is: one store (project manager + store manager + operation + copywriter + art designer + customer service) one-to-one service to support store growth.
Welcome to exchange.
The above opinions are for reference only, not for argument!
Best wishes!