Generally, it is 3-5% of the transaction amount. However, some situations require additional calculations:

1. For example, for orders that are not taken by customers, customers take the orders directly without contacting any customer service. How to calculate the commission for this part? Some stores do not count it in the customer service commission. Some stores take turns for each customer service for a period of time. I think it is more reasonable to divide it equally according to the number of customer service staff, which seems relatively fair and reasonable. The commission for orders taken by customers is not much, but it is not little. However, for employees, they will have two completely different feelings about you. Taking turns to take this part of the commission will be affected by the off-season and peak season. Therefore, it is more reasonable to divide it equally.

2. Refer to the data fed back by the after-sales customer service. How much did the company spend on after-sales problems in the sales customer service orders of the month? If the cost caused by the customer service factor exceeds a bottom line, then the customer service staff must bear the corresponding responsibility. This can avoid some sales customer service staff from pursuing sales unilaterally, just selling products, regardless of the later impact, and causing unnecessary losses to the company. Extended information: In coastal or developed areas such as Shanghai, Hangzhou, Guangzhou, and Beijing, the salary of online customer service is generally around 2,000-4,500 yuan per month, and generally includes food (one or two meals) and accommodation (or housing subsidies). Some online stores with good operating benefits will also pay five insurances and one housing fund, which is better than traditional companies. In addition, the salary structure of online customer service also includes commissions, which can generate considerable income. Some senior online customer service can earn more than 10,000 yuan per month.