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Why is Alibaba's quality score 0?

| 1Person Answer

品质体验分低有四个原因:

品质体感得分低说明商品品质负面反馈比行业均值高。

品质合规得分低这项数据得分低,除了100天内收到劣质处罚外,就是补单炒信处罚多。

品质服务得分低说明品质纠纷介入较多或消费者等待处理周期过长。

老客户维护此维度得分低。

Professional answer

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There are four reasons for the low quality experience score:

The low quality perception score indicates that the negative feedback on product quality is higher than the industry average.

The low quality compliance score indicates that there are many penalties for poor quality within 100 days, as well as for making up orders and speculating on reputation.

The low quality service score indicates that there are many quality disputes or consumers have to wait too long for processing.

The old customer maintenance score is low in this dimension.

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