1. Enter the [Buyer Transaction Management] service in [My Alibaba], click [Purchased Goods] to find the transaction order that needs to be refunded, and click the [Apply for Refund] link behind it;

Apply for Refund

2. Select the product to be refunded, and check the goods to be refunded in the newly opened window;

Confirm the refund goods

3. Fill in the refund agreement, select [Goods Status] as [Shipped] goods, check the goods that need to be refunded, select the refund reason as "All (or part) of the goods have been received" or "Goods have not been received", and then fill in the detailed refund agreement;

Fill in the refund agreement

Note: When the transaction status is [Waiting for the seller to confirm receipt], the buyer applies for a refund for the [Shipped] goods, and the [Goods Amount to be Refunded] in the refund agreement can be modified, but it cannot exceed the transaction amount of the refunded goods. The buyer can fill in the [Amount of shipping fee to be refunded] by himself, but it cannot exceed the shipping fee that has not been refunded for the transaction order.

4. After filling in the refund agreement, the buyer enters the payment password of the bound Alipay account and clicks the [Apply for refund now] button, and a refund order will be generated. The refund status is "Refund agreement is waiting for seller confirmation".

5. After the Alibaba seller agrees to the refund agreement, the buyer can send the goods back to the seller according to the return address provided by the seller, and submit the return information in [My Alibaba] so that the seller can check it in time. The specific operation is as follows:

Find the [Transaction Management] application in [My Alibaba], find the returned order, click the [Submit return voucher, declare that the goods have been returned] button, fill in the return information, and the refund status will be updated to "The buyer has shipped the goods, waiting for the seller to confirm receipt".

If the seller does not allow returns during or after the sale, you can refer to the following methods to handle it:

1. During the sale: After applying for a refund, the seller refuses the refund agreement. If you and the seller are no longer negotiating, it is recommended that you do not modify the refund agreement and wait until the complaint countdown ends before filing a complaint; or if the seller does not handle it, you can also file a complaint after the refund agreement times out;

2. After-sales: You applied for after-sales service, the seller refuses the after-sales agreement, and you and the seller are no longer negotiating. It is also recommended that you do not modify the after-sales agreement and wait until the complaint countdown ends before filing a complaint; if the seller does not handle it, wait until the after-sales agreement times out before filing a complaint.