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Do I have to pay for the shipping costs when returning items purchased on Alibaba?

| 1Person Answer

谁的责任,就承担来回运费!商品质量问题、商品发错货都是卖家承担来回运费,如果卖家拒收快递,可以投诉卖家!可以先自己垫付,等卖家签收并退款后,再投诉卖家即可,要求补偿运费,聊天记录尽量别承认自己承担运费就是了。原因一定不要选择其它,要选择商品不符或者质量问题,不然小二不会支持买家的申请。

Professional answer

P

电商老兵

我们唯一且一辈子要做的事,就是告诉你电商这点事

Whoever is responsible should bear the round-trip shipping costs! The seller is responsible for the round-trip shipping costs if there are product quality issues or the wrong product is shipped. If the seller refuses to accept the courier, you can complain to the seller! You can pay for it yourself first, and then complain to the seller after the seller signs for it and refunds the money, and ask for compensation for the shipping costs. Just try not to admit that you paid for the shipping costs in the chat records. Do not choose "other" as the reason, but choose "product mismatch" or "quality issues", otherwise the store manager will not support the buyer's application.

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