The most convenient way to self-check and report loss is to open the Alipay APP and look for the Haoxun applet. The Haoxun applet jointly created by the airport and Alibaba Alipay has been launched recently.

The lost and found service at Hangzhou Airport has been changed from the original "manual registration and manual claim" to "online release of lost property information, self-service inquiry and loss reporting by passengers", thereby improving the speed of claiming lost items by passengers.

Any items lost at the airport, picked up by employees or passengers and handed over to the airport lost and found office, will be uploaded to the "Haoxun" APP by the staff as soon as possible. Passengers no longer need to call the airline or airport hotline to find lost items. They only need to use the Alipay "Haoxun" applet on their mobile phones or computers to get the information of lost items as soon as possible, thereby further improving the claim efficiency.

If you cannot find your lost property information, you can report the loss by yourself and register the name, category and key content of the lost property on the "Haoxun" applet. The Lost and Found Office at Hangzhou Airport will match relevant information as soon as possible to help the owner find the lost property as soon as possible.