Like all online shopping, enter the Alibaba backend, find your own order, and there will be a refund option at the backend. It is best to communicate with the seller before the refund, as for the reason, see how the seller handles it. Then decide whether to exchange the product or refund. If you want a refund, click the refund in the backend. If the seller clicks to agree to the refund, the money will be returned, but you must send the item back to the seller.

If the seller does not agree to a refund, and the product does have a problem, after clicking on the refund, there will be an option to apply for customer service intervention. If the seller does not agree to a refund, apply for customer intervention, state the reason for the refund, and preferably provide evidence, so that the customer service can make a judgment and force a refund to you.