To return goods and get a refund, you can follow the steps below:

1. Log in to your Alibaba account: Visit the Alibaba official website or open the Alibaba client, enter your account name and password on the login page, and complete the login.

2. Open the order page: After logging in, find and click "My Alibaba" or a similar option on the page to enter your personal account. On the account page, find and click "My Orders" or a similar link to enter the order list page.

3. Select the order you want to return: On the order list page, find the order you want to return and click the relevant option to enter the order details page. On the order details page, find and click "Apply for Refund" or a similar option.

4. Fill in the return information: According to the page prompts, be sure to fill in the correct return reason and return quantity and other information. When describing the reason for the return, try to describe the problem in detail so that the seller can better understand your situation.

5. Submit a return request: After filling in the return information, click "Submit" or a similar button to submit the return request to the seller. Please note that once a return request is submitted, it cannot be revoked.

6. Wait for the seller to process: After submitting the return request, the seller will be notified and review it. You need to wait patiently for the seller to process your request, and the seller will usually respond within a certain period of time.

7. Negotiate a refund method: If the seller agrees to your return request, they will negotiate with you to determine the refund method. Usually, the refund will be returned to the payment method you used when paying for the order.

8. Return the returned items: According to the seller's instructions, send the returned items back to the seller. Please make sure to package the items correctly, select the logistics method properly, and save the logistics tracking information.

9. Confirm the refund: After the return items are delivered and confirmed by the seller, the refund will be returned to your payment account according to the previously negotiated method. You can check the refund status and arrival time in your Alibaba account or payment channel.

Please note that the above steps only apply to Alibaba's return and refund process under normal circumstances, and the specific operations may change due to platform updates. If necessary, please refer to the latest return and refund guide provided by Alibaba's official website or contact customer service for help.