Refund process on Alibaba mobile:

1. Open Alibaba, select the purchased goods, and apply for a refund;

2. Enter the refund page, fill in the information marked with *, enter the Alipay password, and click Apply for Refund Now;

3. You can check the refund status in the purchased goods-refund management;

4. The seller confirms the refund. After the refund agreement is reached, you can click to return the goods to the seller. If you do not need to return the goods, the money will be returned to the account and the refund will be completed;

5. If you need to return the goods, submit the return certificate after returning the goods;

6. Fill in the express and return shipping number, and select Confirm.

7. After the buyer receives the goods, the money will be transferred to the account. It will show that the refund is successful;

8. If the buyer does not agree to return the goods, or does not process the return. We can apply for customer service intervention after four days;

9. After filling in the mobile phone and email address and uploading the credentials, you can wait for customer service to handle it. Customer service will contact both parties within five days to negotiate a solution.