If the goods purchased on Alibaba have quality problems or do not meet the description, you can apply for a refund.

Here are the steps to apply for a refund:

1. Log in to your Alibaba account and find the order page.

2. Find the order that needs a refund and click the "Apply for After-Sales" or "Apply for Refund" button.

3. Select the reason for the refund and fill in the refund instructions. If there are any problems, you can attach pictures or video evidence.

4. Submit a refund application and wait for the seller to process it.

5. After the seller confirms the refund application, the buyer will receive a refund notice, and the refund will be returned to the buyer's payment account.

If the buyer and the seller cannot reach an agreement or a dispute arises, they can contact Alibaba customer service to file a complaint. Shoppers can also protect their rights and interests according to Alibaba's transaction rules and guarantee mechanisms.