The method of applying for customer service to intervene is as follows:

1. If the buyer has applied for a refund or after-sales service, and the two parties have not reached an agreement, after the seller refuses the refund agreement, on the [Purchased Products] page, click [Refund Rejected] - [Request Taobao to Intervene] to handle it (virtual goods must also meet the conditions of 3 days after applying for a refund).

2. After the buyer applies for "Request Taobao to Intervene" according to the above operations, the system will give the buyer and seller a 3-day evidence period, and Taobao will conduct a voucher review after the evidence is completed. (If the buyer needs to provide evidence, the seller will be given 24 hours to handle it after the evidence is completed. If it still cannot be resolved, Taobao will conduct a voucher review).

Starting from the voucher review, Taobao will generally give handling opinions within 4-6 working days (excluding weekends and holidays). Pay attention to the changes in the page and Wangwang in a timely manner. If there is any new feedback, you can leave a message on the page.

Extended information:

Taobao Xiaoer is a general term for Taobao staff within Alibaba and Taobao merchants. Tools for conducting business include the chat tool Aliwangwang and Taobao forum management. All work is basically done in front of the computer, and they can also discuss with the store owner and decide their own working hours. Compared with office workers, they live more freely and easily.

With the popularity of online stores, this industry has now become a hot spot for college graduates and unemployed people to apply for. As the volume of Taobao transactions increases year by year, the power in the hands of Taobao shop assistants has also been gradually amplified. These young people, with an average age of only about 27, hold the power of life and death for more than 8 million merchants, from opening stores to increasing business volume.

References:

Taobao: Service Center