If the amount was negotiated not to be refunded to the buyer and the buyer agreed, but you forgot and did not refuse in time, resulting in a direct refund due to timeout, you can first negotiate with the buyer to let him directly transfer the money to the account you provided. If the buyer plays dumb, you can only ask Alibaba's customer service to intervene. First of all, this is your own mistake. Alibaba certainly has services in this regard, but I don't know whether you can successfully get a refund. It's best if the buyer is easy to talk to!

If your situation is that the buyer just wants a refund and return, that's another story. Since it's not processed within the time limit, it will naturally enter the return process. If you just apply for a refund without returning the goods, then you have to contact the buyer and ask him to return the goods! Otherwise, ask Alibaba's customer service to intervene