The transactions on Alibaba are similar to those on Taobao, but Alibaba supports both wholesale of multiple items and drop shipping. If the seller refuses to accept returns or refunds, you can only follow the rules of the Alibaba agreement, so don't be afraid. You can only apply for a refund after the seller clicks on the shipment. This requires communication with the seller. Let him click on the shipment first, and then you click on the refund. The seller will confirm and the refund will be made!

After the delivery deadline, if the seller has not shipped the item, the system will automatically refund the money. You can file a complaint against the seller based on evidence such as Wangwang chat records! You can find and enter "Buyer Transaction Management" in "My Alibaba", find the order you need to file a complaint for in "Purchased Goods", click the Complaint button, and submit the complaint content according to the page prompts.

If necessary, you can ask Alibaba customer service to intervene, or consult the Buyer Consultation Center.