As a seller, once the system determines that the shipment is false, you can provide evidence of the real transaction and file a complaint on the Alibaba complaint interface.

1. If the buyer and seller have reached an agreement, the buyer confirms receipt of the goods, and the transaction has been completed, the complaint will be handled as

"cancelled

".

2. Transactions through Alipay: If the seller's shipment is false, resulting in the buyer not receiving the goods, and the payment has been paid to the seller, the complaint will be handled as

"permanent public supervision

". If the buyer has applied for a refund, the complaint will be handled after the

"refund

" dispute is resolved, and the final complaint handling will be given according to the refund processing results