Alibaba has received the goods but not received the money because of system delays. There is also a situation where the goods have been received and the money can only be received after confirmation. Another situation is that the customer has not confirmed the receipt of the goods, and the waiting time for confirmation of receipt has expired. The system automatically confirms and the money can be received. The buyer can receive the money immediately after confirming the receipt of the goods. If the buyer has not confirmed the receipt of the goods, he will need to wait 15 days before receiving the money.