The operation is as follows:

1. The buyer contacts the merchant on Wangwang and explains to the merchant that the goods on the order have not been received, but the logistics information shows that the goods have been signed for; and asks the merchant to contact the courier to check the reason why the goods have been signed for.

2. The buyer asks the merchant to extend the delivery time of the order.

3. The buyer calls the courier company's customer service as the consignee and reports the courier number, explaining that the consignee has not received the goods on this courier number but the logistics information shows that the goods have been signed for, and strongly requests the courier company to verify the reason why the goods have been signed for as soon as possible.

4. Wait for the merchant and the courier to reply, which will take about 1 to 3 days, and the merchant and the courier will give the buyer a reply.

5. If the goods are signed for by someone else, the courier company will retrieve the goods and then deliver them to the buyer; if the goods cannot be retrieved, the courier company will compensate the buyer or the courier company will compensate the merchant, and then the merchant will refund the buyer.