做了两年销售,感觉自己没少走弯路,现把它们写出来,给大家些敬示.误区一:没有话术和技巧就做不好销售.一开始做销售,觉得技巧很重要,就拼命学技巧,学人家的手势和语气.越学越累,越学越没信心.以前有些经理要求我们背话术,照着他们给的说辞去背,可我总感觉像是给我的嘴巴上了个铗子,说出来的话都不像是我自己的了,学到最后,我都不敢开口讲话了.两个字”难受”.我认识一位阿里巴巴的销售精英,他讲话结巴,说个笑话别人得配合着笑,可就是这样没有销售天赋的人销售业绩却从来没有掉下过前三名.因为他太勤奋了.他一天可以跑三个地市.当别人都回家的时候,他却许刚刚踏上返程的汽车.一段时间下来,他积累的客户资料是最多的.误区二:只有找老高层,才能做成生意我们做销售都提倡找决策人,找关键人.但并不一定所有的关键人都是老板.特别是一些大企业,他们的部门经理就有一定的决定权.而且大公司老总业务都非常繁忙,一般很难见面.小公司也不尽然,现在中国的家族式企业多,老板的爱人及亲戚朋友都有可能左右单子的结果.所以,有时候单子进展不顺利,可以考虑从关键人周边对其有影响的人入手,间接达到目的.同时,要密切关注关键人身边的这些次关键人,有条件的话争取他们的支持,即便不支持,也要把他们做成中立,不然后患无穷.曾经有一笔单,是一位销售新人做的.新人就职于一家刚成立的小公司,一天去一家销售额几十亿的公司做拜访.一开始找的是这家公司的一位文员,新人还不太懂关键人的重要性,就给她很卖力的做演示.并通过这位文员了解了一些该公司的组织结构及背景等.后来这个文员调回总部了,但把他推荐给了另一位业务经理.这位业务经理其实也只是一个普通的销售代表.当时新人还不太懂销售的这些常识,还是很卖力地去和这位业务经理沟通,推荐他们的产品.业务经理对这款产品比较认同了就帮他推荐到了一位副总那里.后来又通过副总向总部汇报,总部通过后,这笔单子给了新人.可能有人会觉得这样做周期太长,但实际的情况是即便你直接找到了该公司决策层,他们也会把事情推到分管部门,而且一但决策层拒绝了你,你的机会就变得非常渺茫,其实这笔单子新人去拜访的次数并不多,只不过这件事的发展需要一个过程,这个过程是正常的,我们想想,我们每个月都多几笔这样有希望成交的单子,效率不但不会降低,反而能有更好的结果.误区三:客户的每个问题都有固定的好答案其实不然.因为一是每个客户的脾气文化背景不一样,每次拜访的时间及周边环境也不同,事情是在不断变化的,只有在特定的场合,一些话术才更有效.比如有些客户喜欢抬扛,你越说产品好他越说你产品不好.有的人喜欢你以开玩笑或朋友的身份跟他聊生意,有的人则喜欢专业一点的说辞.如果你只背一种话术,不会灵活运用,到时会很被动的.所以每个问题的答案你都可以了解一下,这些东西就像是你的武器,上阵的时候哪种好用哪种.误区四:多赞美客户就能多签单你在喝酒的时候和客户一起拍桌子骂娘有可能成交,而这一招在所有的教课书的都没有.你甚至可以围上围裙帮客户做一顿丰盛的晚餐成交一笔单,还有可能和客户为一件事拍案而起,日后再打电话联系时,他竟然会说如果你方便,今天过来签一下合同吧.所有不可能的事情都有可能发生.人是有感情的动物,不是机器人,所以你如果觉得只是赞美就能赢得定单,那你错了.有些人在某种时刻就喜欢听你说一些听起来比较真实,委婉反应他们缺点的话,他们觉得这样你才是真正的朋友,你比较可交.客户突然觉得这小伙子竟然和自己一个脾气,爽啊,难得!立刻变得友好起来.两个人开始坐下促膝长谈,谈了一上午,合同和支票就写好了.总之一句话:销售是人与人之间的活动,一定要灵活,灵活!
I have been doing sales for two years and I feel that I have taken many detours. I am writing them down now to give you some advice. Myth 1: You cannot do sales well without words and skills. When I first started selling, I thought skills were very important, so I worked hard to learn skills, such as gestures and tone of voice. The more I learned, the more tired I became, and the less confident I became. In the past, some managers asked us to memorize words and follow the words they gave us, but I always felt like I had a clamp on my mouth, and the words I said didn't sound like my own. At the end of learning, I didn't dare to speak. Two words: "uncomfortable". I know a sales elite at Alibaba. He stutters when he speaks, and when he tells a joke, others have to laugh with him. However, even such a person without sales talent has never fallen out of the top three in sales performance. Because he is too hardworking. He can go to three cities a day. When others go home, he may just get on the car on the way back. After a period of time, he has accumulated the most customer information. Myth 2: Only by finding senior executives can we make a deal. We all advocate finding decision-makers and key people in sales. But not all key people are necessarily bosses. Especially in some large companies, their department managers have certain decision-making power. Moreover, the bosses of large companies are very busy and it is generally difficult to meet them. It is not always the case for small companies. There are many family-owned enterprises in China now, and the boss's spouse, relatives and friends may influence the results of the order. Therefore, sometimes when the order is not going well, you can consider starting with the people who have influence on the key person and indirectly achieve the goal. At the same time, you should pay close attention to these sub-key people around the key person, and strive for their support if conditions permit. Even if they do not support, you should make them neutral, otherwise there will be endless troubles. There was once a deal that was made by a new salesperson. The newcomer worked in a newly established small company and visited a company with sales of billions of yuan one day. At first, he found a clerk in the company. The newcomer did not quite understand the importance of key people, so he gave her a very hard demonstration. He also learned about the company's organizational structure and background through this clerk. Later, this clerk was transferred back to the headquarters, but recommended to another business manager. This business manager is actually just an ordinary sales representative. At that time, the newcomer didn't know much about sales, but he still worked hard to communicate with the business manager and recommend their products. The business manager agreed with the product and recommended it to a vice president. Later, the vice president reported to the headquarters, and after the headquarters approved it, the order was given to the newcomer. Some people may think that this cycle is too long, but the actual situation is that even if you find the company's decision-making level directly, they will push the matter to the department in charge, and once the decision-making level rejects you, your chances become very slim. In fact, the newcomer didn't visit this order many times, but the development of this matter requires a process, and this process is normal. Let's think about it. If we have a few more orders like this that are likely to be closed every month, the efficiency will not only not be reduced, but will have better results. Misconception 3: There is a fixed good answer to every question of the customer. In fact, it is not. Because first, each customer has a different temperament and cultural background, and the time and surrounding environment of each visit are also different. Things are constantly changing. Only in specific occasions, some words are more effective. For example, some customers like to argue. The more you say your product is good, the more they will say your product is not good. Some people like you to talk about business with them as a joke or as a friend, while others like more professional rhetoric. If you only memorize one rhetoric and cannot use it flexibly, you will be very passive. So you can learn the answer to each question. These things are like your weapons. Use whichever one is more useful when you go into battle. Myth 4: Praising customers more can get more orders. You may be able to close a deal by slamming the table and cursing with customers while drinking, but this trick is not in any textbook. You can even put on an apron to help customers cook a sumptuous dinner to close a deal. It is also possible that you and customers will have a fight over something. When you call again in the future, he will actually say that if it is convenient for you, come over today to sign the contract. All impossible things can happen. People are emotional animals, not robots, so if you think you can win orders just by praising, you are wrong. Some people like to hear you say something that sounds more real and euphemistically reflects their shortcomings at certain times. They think that this makes you a real friend and you are more approachable. The customer suddenly felt that this guy had the same temper as him, which was great, so he immediately became friendly. The two of them sat down and had a long talk. After talking for a whole morning, the contract and the check were written. In a word: sales is an activity between people, so you must be flexible, flexible!