促销员主要负责产品的推广和销售。公司会经常更新促销的产品,下达促销的任务,根据销售量进行业绩提成。比如饮料促销可以是按日结算,也可以是按销售数量进行收入计算。促销员主要负责介绍产品情况,让客户体验产品如试吃、使用,赠送礼品、抽奖等。最后达到产品宣传和销量提升的效果。促销员通常也叫导购员,一般是厂家或代理商派往零售终端的销售人员,在销售商品的过程中扮演着非常重要的角色:
1.商店或企业的代表者促销员面对面地直接与顾客沟通,你的一举一动、一言一行都在顾客的眼中始终代表着商店的服务风格与精神面貌。
2.信息的传播沟通者促销员对商店的特卖、季节性优惠等促销活动应了如指掌,当顾客询问到有关事项时,能及时热情地给予详细地解答。
3.顾客的生活顾问促销员要充分了解所售商品的特性、使用方法、用途、功能、价值,以及能给顾客带来的益处,为顾客提供最好的建议和帮助。
4.服务大使商店要有效地吸引消费者,不仅依靠店面豪华、陈列齐全、减价打折等手段,还要靠优质的服务来打动顾客的心。在当今社会激烈的市场竞争中,竞争优势将越来越多地来自于无形服务,一系列微小的改善服务都能有效地征服顾客,压倒竞争对手,每一位促销员必须时刻牢记自己是为顾客服务的促销员。
5.商店或企业与消费者之间的桥梁 促销员要把消费者的意见、建议与期望都及时地传达给商店,以便制订更好的经营和服务的策略,刺激制造商生产更好的产品
Promoters are mainly responsible for product promotion and sales. The company will frequently update the products for promotion, issue promotion tasks, and pay commissions based on sales volume. For example, beverage promotions can be settled on a daily basis or calculated based on sales volume. Promoters are mainly responsible for introducing product conditions and allowing customers to experience the products such as tasting, using, giving gifts, and drawing prizes. Finally, the effect of product promotion and sales increase is achieved. Promoters are also usually called shopping guides. They are generally sales personnel sent to retail terminals by manufacturers or agents. They play a very important role in the process of selling goods:
1. Representatives of stores or companies Promoters communicate directly with customers face to face. Your every move and every word always represents the service style and spirit of the store in the eyes of customers.
2. Information dissemination and communication Promoters should be well aware of the store's special sales, seasonal discounts and other promotional activities. When customers ask about relevant matters, they can give detailed answers in a timely and enthusiastic manner.
3. Customer’s life consultant. Salespersons must fully understand the characteristics, usage, purpose, function, value, and benefits of the goods they sell, and provide customers with the best advice and help.
4. Service ambassador. To effectively attract consumers, stores must rely not only on luxurious stores, complete displays, price cuts and discounts, but also on high-quality services to impress customers. In today’s fierce market competition, competitive advantages will increasingly come from intangible services. A series of small improvements in services can effectively conquer customers and overwhelm competitors. Every salesperson must always remember that they are salespersons serving customers.
5. A bridge between stores or businesses and consumers. Salespersons must promptly convey consumers’ opinions, suggestions, and expectations to stores in order to formulate better management and service strategies and stimulate manufacturers to produce better products.