促销员通常也叫导购员,是指厂家或代理商派往零售终端的销售人员,在销售商品的过程中扮演着非常重要的角色。
通常是一种长期行为,从某种意义上来讲,他们是处于某一特殊环境的业务员,是直接面向顾客的终端业务员。
他们有一定时期内(比如一年或两年)的稳定性,在具体的工作中通过现场恰切的举止和优质的服务,给顾客留下美好的印象,从而树立良好的品牌形象和企业形象,使顾客当场购买或在未来形成购买冲动;同时,导购员又通常负责所在卖场的终端建设与维护,并适当协调客情关系。
Sales promoters are usually called sales guides, which refer to sales personnel sent by manufacturers or agents to retail terminals. They play a very important role in the process of selling goods.
It is usually a long-term behavior. In a sense, they are salesmen in a special environment and terminal salesmen who directly face customers.
They have stability for a certain period of time (such as one or two years). In their specific work, they leave a good impression on customers through appropriate on-site behavior and high-quality service, thereby establishing a good brand image and corporate image, so that customers can buy on the spot or form a buying impulse in the future; at the same time, shopping guides are usually responsible for the terminal construction and maintenance of the store where they are located, and appropriately coordinate customer relations.
To put it simply, a sales guide is actually a salesperson. They are the people who are responsible for sales work in some shopping malls. They are responsible for explaining to customers, serving customers, and other tasks.