How to complain about sellers who falsely ship goods on Alibaba?

Question Time：2024-10-16 04:14:26 | 2Person Answer

如果您在阿里巴巴上购买商品后发现卖家虚假发货，您可以通过以下步骤进行投诉：

登录阿里巴巴账号，进入“我的订单”页面。

找到您要投诉的订单，点击“投诉”按钮。

选择投诉类型为“卖家未发货”，并填写相关信息，包括订单号、投诉原因、证据等。

提交投诉并等待平台处理。阿里巴巴平台会对投诉进行审核，并根据情况进行处理，包括退款、赔偿等。

Professional answer

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If you find that the seller has falsely shipped goods after purchasing goods on Alibaba, you can file a complaint by following the steps below:

Find the order you want to complain about and click the "Complaint" button.

Select the complaint type as "Seller has not shipped goods" and fill in relevant information, including order number, reason for complaint, evidence, etc.

Submit the complaint and wait for the platform to process it. The Alibaba platform will review the complaint and handle it according to the situation, including refund, compensation, etc.

The seller falsely shipped the goods and said that they would ship on the 20th and then just wrote a tracking number on the 25th but there is still no logistics and told me that there is no stock. How should I file a complaint and apply for compensation?

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