Write about something that just happened. I used Alipay to schedule a Cainiao Kuaigou courier to come to my door, and it was Best Express.

1. After the courier came to my door, he said that my things were overweight, and they were indeed overweight. I admitted that according to his calculation, it was 16. He asked me to pay in cash, and I didn't think about anything else, so I paid. After paying, the courier left, and then Alipay showed that the order was not paid, the amount was 9 yuan, and it began to remind me not to pay in cash. I didn't really lose anything, because I should have paid 16 yuan according to the billing standard, but this courier only reported the order amount to the company for 9 yuan, which means that he embezzled 7 yuan, which made me uncomfortable.

2. Because it was sent on Saturday, I thought it would arrive on Sunday. But it didn't. I called and the courier hadn't been sent out yet. He said that he didn't go to the company on weekends and would wait until Monday to send it, and he only picked up parcels on weekends. If you don't deliver on weekends, why do you still accept parcels? Isn't this cheating people! Why didn't you say so earlier! In the future, I will definitely not use Best Express and stay away from it. It's too irregular.

In fact, as a person like me, I am usually very polite to couriers and deliverymen, because I also know that it is not easy for them. So if the delivery is late, as long as it is not too much, I should basically give them a good review. When sending express, if the couriers of SF Express, STO Express and the like tell me that they have temporary difficulties and cannot send it out in time, I can definitely understand it, because I know that they really value their customers, are anxious about their customers, and think about what their customers think. If they say there are difficulties, then they must really have difficulties, and I understand. However, I can never forgive Best Express for telling me that the delivery will be delayed, because they really don't take their customers seriously and they usually have delays.

I think Cainiao Network needs to reflect on this aspect. Don't let the cancer of Best Express affect everyone's trust in Cainiao, Alipay, and even Alibaba.