The following 7 steps:

1. You need to enter the Alibaba mobile app and click the human-shaped icon option at the bottom.

2. Find your order in the "Waiting for Shipment" and "Waiting for Receipt" options.

3. After entering the order, click the word "Refund" and select the reason for the refund.

4. Fill in the required information and submit a refund application. You can view the refund status in the purchased goods-refund management.

5. The seller confirms the refund. After the refund agreement is reached, you can choose to return the goods to the seller. If you do not need to return the goods, the money will be returned to your account and the refund will be successful.

6. If you need to return the goods, submit the return voucher after returning the goods. Fill in the courier and return shipping number and select Confirm.

7. If the buyer does not agree to return the goods, or does not process the return, you can apply for customer service intervention after four days.

During the entire process, stay calm and defend your rights reasonably in order to achieve a win-win result.