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What are the refund principles of Alibaba after-sales service?

| 1Person Answer

退款申请,买家点击“申请退款”选择退款货品,填写退款协议;

2、退款处理,卖家同意退款协议,买家即可根据卖家提供的退货地址将货品发回给卖家;

3、退货给卖家,在退款状态的订单里提交退货信息,以便卖家能随时查收您退回的包裹信息;

4、退款完成,卖家收到买家的退货之后操作退款给买家。

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Refund application: Buyers click "Apply for Refund" to select the refunded goods and fill in the refund agreement;

2. Refund processing: The seller agrees to the refund agreement and the buyer can send the goods back to the seller according to the return address provided by the seller;

3. Return the goods to the seller and submit the return information in the refunded order so that the seller can check the information of your returned package at any time;

4. Refund is completed. After the seller receives the buyer's return, the refund will be made to the buyer.

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