If there is a problem with the goods you purchased on Alibaba, you can apply for a refund by following the steps below:

1. Log in to your Alibaba account.

2. Find and click "My Orders" in the upper right corner of the page.

3. Find the order you want to refund and click the "Apply for Refund" button on the order details page.

4. Select the goods to be returned and the reason for the refund as needed, and upload relevant supporting documents (such as photos or videos) to ensure that your reasons are credible.

5. Enter the refund application amount, and further explain your refund needs and the other party's plan in the remarks, and then submit the refund application.