The following are the steps for processing Alibaba's refund application:

1. Customer initiates the application: Click "Apply for Refund" on the order details page, fill in the refund reason, refund amount and other information, and submit the application.

2. The seller processes the application: After receiving the refund application, the seller can choose to agree to the refund or refuse the refund. If the refund is agreed, the seller needs to fill in the refund amount and submit a refund request.

3. Refund received: If the refund application is agreed by the seller, Alibaba will return the refund amount to the customer's payment account within 1-7 working days.

4. Customer evaluation: After the refund is successful, the customer can evaluate the order. If the customer is not satisfied with the order, he or she can make suggestions and opinions in the evaluation.

It should be noted that if any problems arise during the refund application process, the customer can solve it online through Alibaba customer service.