Alibaba allows unconditional returns, but merchants need to enable support before unconditional returns are allowed. Alibaba is a purchasing and wholesale platform, and there are indeed some differences between wholesale and retail.

Taking this into consideration, and because the transaction is between the buyer and the seller, the platform cannot intervene. In order to better protect the rights and interests of buyers, Alibaba has opened up "7-day unconditional returns" for sellers to choose freely. When the seller posts the information, he can choose "yes" or "no". When the seller chooses "no" for this transaction, "7-day unconditional returns" are not supported.