If there is a quality problem with the goods I purchased from Alibaba, and the buyer wants a refund without returning the goods, the severity of the quality problem must be guaranteed, otherwise a return and refund must be made. In the normal return process, if the buyer does not want the goods or there is a quality problem with the goods, the buyer can return the goods. However, if the buyer wants a refund, it means that the buyer wants to keep the goods.