Regarding the situation you mentioned, it is recommended that you call Alibaba customer service in time and ask the service staff to help you. The password is an important key to your Alibaba and Alipay account. For the security of your account and transactions, please keep your password safe and take necessary measures. It is recommended that you:

1. You need to set a safe password to prevent the password from being stolen. Check the password security strategy;

2. Change your password regularly and keep written records to avoid forgetting;

3. Install necessary anti-virus software to prevent Trojans and viruses from stealing passwords;

4. It is recommended to use the copy + paste method when entering the password to prevent it from being tracked by key-recording Trojan programs;

5. Do not save the password. For ease of operation, many people set it to save the password when entering the password. This is a very dangerous practice. Just download a *-number viewing software from the Internet, and the password content will be exposed immediately. No matter how complicated your password is, it will be useless.

6. Clear all kinds of caches and temporary files in time. There are some special tool software on the Internet that can analyze various input passwords from the cache;

7. Do not easily tell your password and account to others; do not easily provide your business license and its copy, official seal and other related materials to others;

8. Alibaba member account, email, Alipay account, etc. should have different passwords to avoid the theft of one account causing the theft of other accounts at the same time. Wish you good luck!