If Alibaba buyers apply for after-sales refunds, they need an account. The account is the account used to pay at the time. Log in to the account and complete the operation according to the prompts to handle after-sales service. When the buyer applies for after-sales service in the following three situations, if the seller agrees to the after-sales agreement successfully, the system will directly complete the refund:

1) Goods not received - after-sales requirements select [Request a refund].

2) Goods returned - after-sales requirements select [Request a refund].

3) Goods received - after-sales requirements select [Partial refund without return].

1. You can enter "My Alibaba" to find and enter the "Buyer Transaction Management" application, find the order for which you need to apply for after-sales service in "Purchased Goods", and click the Apply for After-sales Service button.

2. If an order contains multiple items that meet the after-sales application conditions, the buyer needs to check the problematic items. 3. Enter the details page and fill in according to the actual situation. 4. The application is successful. 5. If you need to modify the agreement, you can go to "Refund Rights Protection-After-sales Management" and find the corresponding after-sales order to modify. 6. After receiving the application, the seller has 7 days to reject it. If there is no response after the deadline, the system will default to the seller's consent and "after-sales success". 7. The seller agrees to the agreement, and "after-sales success" is achieved after agreeing.