Why can't Alibaba mobile terminal account receive messages? There may be the following reasons that cause Alibaba mobile terminal account to be unable to receive messages.

1. Network If the network connection is unstable or there is a fault, it is very common for the mobile terminal account to not receive messages.

Please check your network connection to ensure normal operation.

2. Settings It is possible that you have turned off the message reminder function in the settings of the mobile terminal account, resulting in the inability to receive messages.

Please check your account settings to ensure that the message reminder function is turned on.

3. Recipient settings If you send a message to another user, but the other party refuses to receive messages in the settings, your message will not be delivered to the other party's mobile terminal account.

Please confirm whether the recipient's settings allow receiving your messages.

4. Application If you are using the official application of Alibaba mobile terminal account, you may need to update the application or clear the cache.

Sometimes application anomalies or cache problems will cause messages to not be received normally.

It is recommended that you check the above possible reasons one by one, and consult Alibaba customer service for a more accurate solution when necessary.