How to complain about Tmall Supermarket?
在线咨询，与天猫的智能机器人对话，咨询有关投诉的事宜，看看能否解决你的问题。
如果收到货物有质量问题、或是与描述不一致、或是付款后没有收到货，如果交易还在进行中，买家可以及时登录到“我的淘宝”—“已买到的宝贝”中找到具体的交易，“申请售后”操作。
若无法与对方协商解决，自买家申请退款3天后即可申请维权，届时由淘宝客服帮助介入处理。
Professional answer
Online consultation, talk to Tmall's intelligent robot, consult about complaints, and see if your problem can be solved.
If the goods received have quality problems, or are inconsistent with the description, or if the goods are not received after payment, if the transaction is still in progress, the buyer can log in to "My Taobao" - "Purchased Products" to find the specific transaction and "Apply for After-Sales".
If the buyer cannot negotiate with the other party to resolve the problem, he can apply for rights protection 3 days after applying for a refund, and Taobao customer service will help intervene.
In fact, the best way to effectively complain about Tmall Supermarket is to call Tmall directly and ask for the result. Also try to apply for a refund, if it is possible, apply for non-receipt of goods. If you did not receive the goods, you can definitely get the money back. Or you can call Tmall customer service directly, because Tmall Supermarket should also belong to Alibaba, and change the refund reason to failure to ship as agreed, and pay 30% of the compensation. Or apply for non-receipt of goods, these two automatic processing times are the shortest.
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