If you have not received the goods, you can negotiate with the seller in a friendly manner through Aliwangwang and ask the seller to resend the goods.

If you do not want the product or cannot reach an agreement with the seller, you can apply for after-sales service within 15 days of confirming receipt. If the seller refuses to refund the application, please choose Taobao customer service to intervene within 7 days.

The goods have been received, and there are quality problems with the goods: you can apply for after-sales service within 15 days.

If it is more than 15 days after confirming receipt and cannot be initiated again, but the goods are within the warranty period promised by the seller, you can contact Taobao online customer service to answer you.

Extended information:

Notes

1. After the buyer pays, the seller does not ship within the agreed time. If the delivery time is agreed upon by the buyer, the seller must ship the goods within the promised time according to the agreement after the buyer pays; if the buyer and the seller have no agreement, the seller must ship the goods within 72 hours after the buyer pays; if the seller joins the official event, the agreed delivery time shall be based on the time required by the event.

2. After the buyer has paid, the seller claims that the product is defective or out of stock, causing the buyer to apply for a refund, and the seller is unable to deliver the product within the agreed delivery time.