First, open our mobile phone, find "Mobile Taobao", and click to log in. Find "My Taobao" in the menu bar and click to enter.

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Find the product that needs to be returned in the waiting goods. Click to enter the product information interface, find and click "Apply for Return" in the product service column, and enter the service type selection interface.

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In the service type selection interface, select "I want a refund", enter the return editing interface, and fill in the information of the goods status and photos as required.

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After filling in the information, click "Submit" and wait for the seller to accept it. After acceptance, the payment will be returned within the specified date.