If the buyer refuses to accept the goods purchased on Alibaba and returns them, the shipping costs are usually borne by the buyer. According to Alibaba's "Mainland China E-Commerce Law", if the return is caused by the buyer, such as the goods do not meet expectations or the buyer returns the goods without reason, the return shipping costs shall be borne by the buyer. However, the specific sharing of responsibilities also needs to refer to the transaction agreement between the buyer and the seller and the relevant policies of the Alibaba platform. Sometimes the seller will also provide partial or full return shipping compensation, which depends on the specific circumstances.

According to Alibaba's regulations, if the buyer refuses to accept the goods and asks for a refund of the shipping costs, the shipping costs are generally borne by the buyer. This is because the buyer's refusal to accept the goods is a return caused by subjective reasons, not the seller's responsibility. However, the specific situation may vary due to factors such as the seller's policy and product quality. It is recommended that the buyer and the seller negotiate to resolve the issue. If no agreement can be reached, Alibaba's customer service can intervene.

If the buyer refuses to accept the goods with reason, the seller shall bear the shipping costs; if the buyer refuses to accept the goods without reason, the buyer shall bear the shipping costs. If the online shopping refuses to accept the goods, the seller shall bear the shipping costs, and the buyer does not need to bear the shipping costs. However, if the buyer has already paid on the online shopping platform, the seller will generally not refund the money if the buyer refuses to accept the goods without reason, because some express delivery companies will pay for the return shipping fee after refusing to accept the goods.

Who told you to return the goods without reaching an agreement with them?