Who will bear the shipping costs if Alibaba refuses to accept the goods?
如果你在阿里巴巴上购买商品被拒收，应该由你和卖家协商处理，卖家需要根据具体情况对运费承担做出处理。一般情况下，如果是因为卖家的原因，比如卖家提供的商品与描述不符，或者是商品本身存在质量问题等，卖家需要承担运费。
但如果是因为买家自身原因，比如买家提供的地址错误、不完整或无人签收等，买家需要承担退回商品的运费。如果无法协商处理，可以通过阿里巴巴提供的交易纠纷服务进行投诉和仲裁。
Professional answer
If the goods you purchased on Alibaba are refused to be accepted, you should negotiate with the seller, and the seller needs to make a decision on the shipping costs based on the specific circumstances. Generally, if it is due to the seller's fault, such as the goods provided by the seller do not match the description, or the goods themselves have quality problems, etc., the seller needs to bear the shipping costs.
However, if it is due to the buyer's own fault, such as the address provided by the buyer is wrong, incomplete, or no one signs for it, etc., the buyer needs to bear the shipping costs of the returned goods. If the negotiation fails, you can file a complaint and arbitration through the transaction dispute service provided by Alibaba.
Regarding this issue, according to Alibaba's regulations, if the buyer refuses to accept the goods, the freight shall be borne by the buyer. If the seller violates the transaction agreement and causes the buyer to refuse to accept the goods, the freight shall be borne by the seller. However, the specific situation still needs to be specifically judged according to the transaction agreement and the terms of the contract.
Refuse to sign for express delivery without reason. If there is no legitimate reason, refuse to sign for the goods without reason. The freight should be borne by the buyer. The freight is a one-way freight.
The buyer refuses to sign for no reason without checking the quality of the goods and whether there is any damage. The freight should be borne by the buyer
Similar Q&A
recommend What is the name of Alibaba's artificial intelligence?
E-c News Continuously pushing e-commerce knowledge to you
Latest Q&A More
-
Do I need a trademark to open a franchise store on Pinduoduo to sell books?
#Pinduoduo#
-
How to withdraw from a Pinduoduo store
#Pinduoduo#
-
How to withdraw from Pinduoduo merchants
#Pinduoduo#
-
How to pay fees when closing a Pinduoduo store
#Pinduoduo#
-
How to withdraw from Pinduoduo
#Pinduoduo#
-
Which store on Pinduoduo is authentic?
#Pinduoduo#
-
Which stores on Pinduoduo can buy genuine products?
#Pinduoduo#
-
How to check the store under Pinduoduo
#Pinduoduo#
-
How to receive Pinduoduo online game products
#Pinduoduo#
-
How to sell the electronic version on Pinduoduo
#Pinduoduo#
E-c News 2025-10-18 18:01:08
- African netizens use China Africa cross-border e-commerce platform for online shopping
- how is the new seller of cross-border e-commerce doing?
- how can cross-border e-commerce Amazon sell on Amazon platform without goods?
- Amazon store opening process and cost analysis!
- Amazon plans to expand its pharmacy business on a large scale and will add same day delivery service