Delivery guarantee service: refers to the special guarantee service that you voluntarily choose to provide to buyers on the basis of your commitment to comply with the buyer guarantee service.

Specifically, it means that you promise to the buyer that after the buyer successfully places an order and pays you through online transactions, you will send the physical goods purchased by the buyer within the delivery period determined by both parties (except for force majeure factors), otherwise you will compensate the buyer. For the above transactions, you need to ship the goods within the delivery period determined by both parties after the buyer successfully places an order and pays, and change the system transaction status to "the seller has shipped, waiting for the buyer to confirm receipt", and actually ship the goods, otherwise it will be deemed that you have failed to fulfill your delivery guarantee service commitment. When a buyer purchases a product you sell that supports the "delivery guarantee" service through an online transaction, after the buyer successfully places an order and pays, if you fail to fulfill the corresponding delivery commitment and cannot reach a new delivery agreement with the buyer, the buyer initiates rights protection against you within the period specified by Alibaba and applies for "delivery guarantee" compensation. If Alibaba determines that the buyer's compensation application is established, you agree that Alibaba has the right to deduct part or all of your deposit from your deposit to make advance compensation to the buyer to protect the buyer's rights. The delivery guarantee service is a service you provide to buyers. You are the person responsible for the service, and Alibaba is not the responsible party.