1. When asking for a refund: Submit sufficient evidence, such as the basis for the conversation. You can ask for important shipping information such as the mailing number on Taobao Wangwang, and then go to the post office to check. Regardless of the result, the content of the conversation can be used as evidence.

2. When you don’t want a refund: If the goods have indeed been sent, check them carefully after receiving them. If there is no problem, you can evaluate the service attitude, but be sure to be fair. At this time, you can click <Complain> Seller to complain about the seller. Complaining while refunding is one of the transaction dispute handling techniques. The complaint period is generally 7-15 days, so you must observe the refund status at any time to prevent automatic payment after the deadline. Generally, after the seller refuses to refund, you need to click to apply for a refund again. The seller will be punished by Taobao for 30-90 days to review. When complaining, you need to propose a penalty against the seller.