Alibaba has received but not received means: the system is delayed, resulting in the account not being received. Another reason is that there is a transaction model in which the customer receives the goods and clicks to confirm receipt before the payment is received

Under normal circumstances, the payment will be transferred to the merchant's account after the buyer confirms receipt. In the above situation, it should be that the buyer paid through other services. When paying through these services, there will be an account period, and the payment will not be transferred to the merchant's account until this account period is reached.