被冻结的原因一:由于系统检测到您的账户存在安全风险,为了保障账户内的资金安全,所以暂时做了临时冻结
解决方法:直接找阿里的客服,然后进行更改个人密码即可
被冻结的原因二:他人投诉,导致您的账户冻结。
解决方法:建议您主动与对方联系,双方协商处理,由对方撤消对您的投诉,为您申请解冻账号就可以了
Reason 1 for freezing: The system detected that your account has security risks. In order to protect the funds in your account, it has been temporarily frozen.
Solution: Contact Alibaba customer service directly and change your personal password.
Reason 2 for freezing: Others complained and caused your account to be frozen.
Solution: It is recommended that you take the initiative to contact the other party, negotiate with each other, and let the other party withdraw the complaint against you and apply for unfreezing your account.