Advantages:

1. Ali Xiaoman is Alibaba's representative work in the field of natural language processing, integrating multiple NLP technologies, including natural language understanding, natural language generation, text classification, etc.;

2. It has good semantic understanding and processing capabilities, and has good performance in Chinese question and answer, knowledge graph construction, machine translation, etc.;

3. It uses deep neural networks for training, has good generalization and scalability, and can adapt to application scenarios in different fields.

Disadvantages:

1. Compared with other popular chatbots, Ali Xiaoman's customizability is relatively low, and it cannot be customized for specific users;

2. In some scenarios, there may be inaccurate semantic understanding, especially when facing some complex and long articles, the understanding and processing effects will be affected;

3. Some users reported that the answers of Ali Xiaoman robots were too "stiff" and "mechanical", lacking a humanized interactive experience.