阿里巴巴集团作为中国最大的互联网公司,它的发展是与其内部所拥有的核心价值观分不开的,而这种核心价值观在阿里则被总结为“六脉神剑”,现在我们就来一起看看这“六脉神剑”到底是什么。
1.“六脉神剑”的第一剑是“客户第一”
事实上,从阿里巴巴成立时起,就一直把客户放在第一位,强调要给客户提供最好的服务。后来,马云又提出,客户是公司的父母,投资者只是“娘舅”。
马云知道,不管什么公司,如果一味追求公司利益,不顾客户需求,就不可能有长远的发展。要想立足和发展,必须为客户创造价值。
客户第一的理念既是公司的价值观之一,也是阿里巴巴考核员工的标准。如果做不到这一点,就会被请出公司。
有一次,一个业务员将某房地产商发展为中国供应商,虽然给阿里巴巴带来了收入,但仍然遭到了公司的处理。
作为网里巴巴的员工,连都知道阿里巴巴不可能常助房地产商把房子卖到全世界。业务员将其发展为中国供应商,就是没有考虑到客户利益,违背了“客户第一”的理念。
后来,阿里巴巴把钱退给了客户,并向客户郑重道款。
马云知道,只有把客户放在第一位,阿里巴巴才能赢得更多的客户,获得更大更快的发展。
2.“六脉神剑”的第二剑是团队合作。
马云知道,要想打造一个好的互联网公司,需要整个公司的人不分部门、共同合作,而不是相互间不闻不问。
马云一直非常重视团队力量,不管是创立中国黄页还是成立阿里巴巴,没有团队,马云就不可能成功。
3.“六脉神剑”的第三剑是拥抱变化。
互联网的发展速度飞快,瞬息万变。阿里巴巴要想生存和发展,就要拥抱变化,寻求创新,在变化中求生存。
所以,在公司发展过程中,马云一直不断提高公司产品的竞争力,在变化中抓机遇,让公司不断强大。
4.“六脉神剑”的第四剑是诚信。
马云认为,不管做什么事情,最重要的是讲诚信。如果不讲诚信,企业不可能走远;如果讲诚信,会得到很多回报。
所以,在阿里巴巴,马云一再向员工强调,不能作假,不能作弊、不能欺骗客户、不能夸大服务、不能给客户回扣、不能为客户垫款等。
在一次业务知识考试中,几个业务员的试卷答得一模一样,如果是舞弊,不可能出现这种情况。查明情况后,阿里巴巴以不讲诚信为由开除了他们。
还有一次,公司高管在抽查业务员通话录音时,听到一名员工向客户承诺回扣。调查属实后,马云当天就开除了他。
马云的坚持也得到了回报,为以后成为最伟大的互联网公司打下了基础。
5.“六脉神剑”的第五剑是激情。
在阿里巴巴,永远不缺少激情。不管是创立阿里巴巴还是建立淘金,马云的团队总是充满激情,即使遇到困难,也绝不退缩。
对马云而言,他身上充满的激情正是他的魅力之一。在马云的感染下,阿里巴巴上下近似“疯狂”。也正是这种“疯狂”,让阿里巴巴创出了一个又一个佳绩。
6.“六脉神剑”的第六剑是敬业。
敬业一直是马云非常推崇的工作态度。马云认为,既然选择了一份工作,就应当尽职尽责,认真钻研,让自己有所发展和提高。
在阿里巴巴,马云一直很重视员工责任心的培养。如果一个员工没有责任心,即使很有能力,也会被辞退。
为了让员工价值观规范自己的言行,阿里巴巴甚至将此价值观纳入到了绩效考核之中,而且与业绩比重相同,各占50%。
但就目前来看,阿里巴巴的这些核心价值观到底有没有或者说到底有几条真正的被落实了,恐怕也只有阿里人自己清楚了!
As China's largest Internet company, Alibaba Group's development is inseparable from its internal core values, and this core value is summarized as the "Six Meridians Divine Sword" in Alibaba. Now let's take a look at what the "Six Meridians Divine Sword" is.
1. The first sword of the "Six Meridians Divine Sword" is "Customer First"
In fact, since the establishment of Alibaba, it has always put customers first and emphasized providing customers with the best service. Later, Jack Ma proposed that customers are the parents of the company and investors are just "uncles".
Jack Ma knows that no matter what company, if it blindly pursues the interests of the company and ignores customer needs, it will not have long-term development. To gain a foothold and develop, it must create value for customers.
The concept of customer first is not only one of the company's values, but also the standard for Alibaba to evaluate employees. If you can't do this, you will be asked to leave the company.
Once, a salesperson developed a real estate developer into a Chinese supplier. Although it brought income to Alibaba, he was still dealt with by the company.
As an employee of Wanglibaba, even I know that Alibaba cannot always help real estate developers sell houses all over the world. The salesperson developed it into a Chinese supplier without considering the interests of customers and violated the concept of "customer first".
Later, Alibaba returned the money to the customer and solemnly apologized to the customer.
Jack Ma knew that only by putting customers first can Alibaba win more customers and achieve greater and faster development.
2. The second sword of the "Six Meridians Divine Sword" is teamwork.
Jack Ma knows that in order to build a good Internet company, the entire company needs to work together regardless of department, rather than ignore each other.
Jack Ma has always attached great importance to team strength. Whether it is the establishment of China Yellow Pages or Alibaba, without a team, Jack Ma would not be successful.
3. The third sword of the "Six Meridians Divine Sword" is to embrace change.
The development speed of the Internet is fast and changing rapidly. If Alibaba wants to survive and develop, it must embrace change, seek innovation, and survive in change.
Therefore, in the process of the company's development, Jack Ma has been constantly improving the competitiveness of the company's products, seizing opportunities in changes, and making the company stronger.
4. The fourth sword of the "Six Meridians Divine Sword" is integrity.
Jack Ma believes that no matter what you do, the most important thing is to be honest. If you don't speak honestly, the company can't go far; if you speak honestly, you will get a lot of rewards.
Therefore, at Alibaba, Jack Ma repeatedly emphasized to employees that they can't falsify, cheat, deceive customers, exaggerate services, give kickbacks to customers, and advance money for customers.
In a business knowledge test, several salesmen answered the test papers exactly the same. If it was cheating, this situation would not have happened. After finding out the situation, Alibaba fired them for not speaking honestly.
Another time, when the company's executives were checking the recordings of salesmen's calls, they heard an employee promise kickbacks to customers. After the investigation was true, Jack Ma fired him on the same day.
Jack Ma's persistence was also rewarded, laying the foundation for becoming the greatest Internet company in the future.
5. The fifth sword of the "Six Meridians Divine Sword" is passion.
At Alibaba, there is never a lack of passion. Whether it is the establishment of Alibaba or the establishment of Gold Rush, Jack Ma's team is always full of passion, and will never back down even when encountering difficulties.
For Jack Ma, his passion is one of his charms. Under Jack Ma's influence, Alibaba is almost "crazy". It is this "craziness" that has allowed Alibaba to achieve one success after another.
6. The sixth sword of the "Six Meridians Divine Sword" is dedication.
Dedication has always been a work attitude that Jack Ma highly respects. Jack Ma believes that since you have chosen a job, you should fulfill your duties and study hard to develop and improve yourself.
At Alibaba, Jack Ma has always attached great importance to the cultivation of employees' sense of responsibility. If an employee does not have a sense of responsibility, he will be dismissed even if he is very capable.
In order to let employees' values regulate their words and deeds, Alibaba even incorporates these values into performance appraisal, and the weight is the same as performance, each accounting for 50%.
But as of now, whether or how many of Alibaba's core values have been truly implemented, I am afraid only Alibaba people themselves know!