First, take photos of the goods as evidence. Second, apply for a return and refund in the background. The total refund amount includes the shipping amount, that is, the shipping fee you paid when he shipped the goods must also be added. If the store agrees to return and refund, you can contact the store and ask him to transfer the shipping fee you want to send back to you. If the merchant refuses to transfer the shipping fee to you, send it to Debang to pay. If the merchant does not agree to return and refund, just complain in the background. Generally, if the goods are damaged, you will definitely win this complaint. However, generally speaking, merchants on Alibaba know that it is a problem with their own goods, and generally they will take responsibility themselves, so there is no need to go through the customer service complaint channel.

Since he is unwilling to take responsibility now, you can only complain to him. The most important thing about the complaint is that you have to prove that the goods he sent you have problems, so taking photos as evidence is very important.