从商家打出快递单点击发货开始计算,如果过了商家承诺的时间,那就属于商家违约在先,可直接在app内进行投诉,也可打电话给天猫小二让小二介入,一般申请投诉后,商家会主动联系您
The calculation starts from the time the merchant prints out the express delivery order and clicks on the delivery date. If it exceeds the time promised by the merchant, it is considered that the merchant has breached the contract first. You can file a complaint directly in the app, or call Tmall’s customer service to ask them to intervene. Generally, after filing a complaint, the merchant will contact you proactively