Violating the delivery time commitment means that, except for special circumstances, if the seller fails to ship the goods on the agreed time after the buyer has paid, the seller must pay the buyer 5% of the actual transaction amount of the goods as liquidated damages, with a maximum of no more than 30 yuan and a minimum of no less than 5 yuan. For goods in specific categories, the minimum is no less than 1 yuan (except for special circumstances).

After the buyer files a complaint, if the seller does not take the initiative to pay the liquidated damages before the customer service intervenes and determines that the complaint is established, in addition to paying the liquidated damages, three points will be deducted each time. After the buyer files a complaint, if the seller takes the initiative to pay the liquidated damages before the customer service intervenes and determines that the complaint is established, no points will be deducted for the customer service intervention.