You can complain:

1. You can go to "My Alibaba"--"I want to purchase"--"Transaction management"--"Purchased goods" to check the transaction status: If it is "Waiting for the seller to ship", it means that the seller has not shipped yet. Don't worry. It is inevitable to encounter some problems in the process of doing business. Maybe there are some special circumstances on the seller's side. It is recommended to try to contact the seller to see what the specific reason is?

2. If the two parties cannot solve the problem through negotiation, you can log in to "My Alibaba"--"Application Center"--"Complaint Report"--"I want to complain", click "Receive payment but not ship" to submit a complaint, and a professional team of staff will intervene within 1 working day, and the complaint will be handled within 1-2 weeks. You can also click the service channel on the right--"Complaint Report"--"Trade Dispute Complaint Report" to submit.

In addition, for the relevant situation of the recovery of funds, it is recommended to report to the local public security bureau as soon as possible.

Reminder: Online transactions are as risky as offline transactions. It is recommended to use Alipay transaction guarantee transactions, online contract filing, etc., in order to better protect rights and interests and reduce transaction risks.