What should I do if the order placed on Alibaba 1688 is not delivered?
可以投诉
阿里巴巴卖家一直不发货：可在我的阿里-已买到的商品-投诉。具体操作步骤如下：
（1）进入1688首页。
（2）点击上方我的阿里。
（3）点击已买到的宝贝。
（4）进入已买到的货品。
（5）找到商品订单。
（6）点击投诉。
【交易规则】如卖家加入24/48/72小时发货服务或双方有约定发货时间，卖家超出时间未发货，如判定成立，阿里巴巴将给予卖家处罚。一般这种情况可能是因为卖家遇到了什么麻烦无法发货哦，不要着急。建议不妨先和对方协商看看，若是无法协商，且采用的是支付宝在线下单方式，登录我的阿里选择对应订单，点击申请退款。
行，综上所述，阿里巴巴的商家如果一直不发货，我们可以进行这样一个投诉，让平台去跟他沟通。
Professional answer
You can complain
If the Alibaba seller does not deliver the goods: You can complain in My Alibaba - Purchased Goods. The specific steps are as follows:
(1) Enter the 1688 homepage.
(2) Click My Alibaba above.
(3) Click the purchased product.
(4) Enter the purchased goods.
(5) Find the product order.
(6) Click Complain.
[Transaction Rules] If the seller joins the 24/48/72 hour delivery service or the two parties have agreed on a delivery time, and the seller fails to deliver the goods beyond the time limit, if the judgment is established, Alibaba will impose penalties on the seller. Generally, this may be because the seller has encountered some trouble and cannot deliver the goods. Don't worry. It is recommended to negotiate with the other party first. If negotiation is not possible, and the order is placed online through Alipay, log in to My Alibaba, select the corresponding order, and click Apply for Refund.
OK, to sum up, if Alibaba merchants have not delivered the goods, we can file a complaint and let the platform communicate with them.
If Alibaba does not ship the goods after placing an order, there may be a problem that first you may purchase a certain quantity and then it ships the goods. Another problem is that Alibaba 1688 ships many orders in batches, and if you want one or two, they may not be able to ship the goods. You can contact the seller to see the specific situation. If they ship the goods, you can wait. If they do not ship the goods, you can choose a refund
If the order is not shipped after placing an order, you can contact customer service to ship it. If the shipping time is exceeded, you can apply for a refund
Similar Q&A
recommend What is the name of Alibaba's artificial intelligence?
E-c News Continuously pushing e-commerce knowledge to you
Latest Q&A More
-
Do I need a trademark to open a franchise store on Pinduoduo to sell books?
#Pinduoduo#
-
How to withdraw from a Pinduoduo store
#Pinduoduo#
-
How to withdraw from Pinduoduo merchants
#Pinduoduo#
-
How to pay fees when closing a Pinduoduo store
#Pinduoduo#
-
How to withdraw from Pinduoduo
#Pinduoduo#
-
Which store on Pinduoduo is authentic?
#Pinduoduo#
-
Which stores on Pinduoduo can buy genuine products?
#Pinduoduo#
-
How to check the store under Pinduoduo
#Pinduoduo#
-
How to receive Pinduoduo online game products
#Pinduoduo#
-
How to sell the electronic version on Pinduoduo
#Pinduoduo#
E-c News 2025-12-04 05:58:31
- African netizens use China Africa cross-border e-commerce platform for online shopping
- how is the new seller of cross-border e-commerce doing?
- how can cross-border e-commerce Amazon sell on Amazon platform without goods?
- Amazon store opening process and cost analysis!
- Amazon plans to expand its pharmacy business on a large scale and will add same day delivery service