You can choose the following solutions:

1. Contact the store customer service to urge delivery;

2. Complain to the official customer service of the platform.

Specific operation method:

1. Open the Alibaba APP and click [My];

2. Enter my page and click [Customer Service];

3. Enter [Complaint], select the order and submit.

4. After the manual customer service handles it, express your demands to the customer service and provide credentials.

Consumers need to open the Alibaba APP on their mobile phones first, and then click [My] in the lower right corner of the page;

After entering my page, directly click the [Customer Service] option in the upper right corner of the page to enter the customer service page;

After entering the customer service page, directly enter [Complaint] in the dialog box, then select the corresponding order, click [Send], and then select the problem you need to complain about;

Next, you need to wait for the manual customer service to enter the process. After the manual customer service enters the process, you can express your demands to the customer service and provide relevant credentials.