1: First of all, Taobao is China's largest C2C online shopping platform. The so-called C2C is customer to customer. You should understand this. It's like setting up a street stall. This is customer to customer, which is the form of C2C. The credibility is very low. As long as the goods are sold, there is less talk about services. Taobao is in this form, but Taobao is more well-known. Many people know Taobao. But there should not be many people who really understand Taobao's business model.

Jingdong Mall is a B2C platform, that is, merchants to customers, which means that Jingdong Mall sells its own goods. Jingdong Mall has an entity and is in the form of a company. Naturally, its credibility is high and it has its own brand. At present, Jingdong is China's largest B2C online shopping platform, and the services and credibility it provides are much higher than Taobao.

2. After-sales service: Taobao has no after-sales service. It is common that the goods have not been shipped two or three days after the order is placed. The quality of the goods is not guaranteed after they are shipped. The delivery speed is extremely slow. Many people have to pay for the postage by themselves. It is very troublesome to return or exchange the goods, and the service attitude is not very good.