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How to file a complaint about goods not being as described on Alibaba?

| 2Person Answer

如果您在阿里巴巴上购买的货物与描述不符,您可以通过以下步骤进行投诉:

首先,登录阿里巴巴账户,找到相关订单并点击“投诉”按钮。

然后,选择适当的投诉原因,并提供详细的描述和证据,例如照片或视频。

接下来,与卖家进行沟通,尝试解决问题。如果无法解决,您可以联系阿里巴巴客服团队,提供相关信息并请求他们介入调解。

阿里巴巴将会评估您的投诉,并采取适当的行动,以确保您的权益得到保护。

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If the goods you purchased on Alibaba do not match the description, you can file a complaint by following these steps:

First, log in to your Alibaba account, find the relevant order and click the "Complain" button.

Then, select the appropriate reason for your complaint and provide a detailed description and evidence, such as photos or videos.

Next, communicate with the seller to try to resolve the issue. If that cannot be resolved, you can contact the Alibaba customer service team, provide relevant information and request them to intervene in mediation.

Alibaba will evaluate your complaint and take appropriate action to ensure that your rights are protected.

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专注于跨境电商行业研究

1. Log in to Alibaba

2. In my interface, click to enter the interface of all products

3. Click to enter the interface of the product information of the complaint

4. Click to apply for intervention

5. Fill in the complaint information truthfully

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